FAQ
A Guide to TBI
- How do we contact you?
- How long does it take to get a reply from an enquiry?
- Can I change my shipping address for an order?
- What are the shipping methods we use?
- What are our shipping options?
- How to use TBI Collectors Crate
- How do I know how many items are in my "TBI Crate"?
- My tracking says pickup futile, what does this mean?
- How long do you have to wait for your order ?
- Why does it take so long for you to get items in compared to when they are released?
- My item is 'double-taped'. Why?
- Where can I find updated information on Pre-Orders?
- When do Pre-Order close ?
- I see you have received......... when is mine coming?
- I have Pre-Ordered an item and it keeps getting delayed, can I cancel it?
- Do you grant retroactive discounts on sale items?
- Lay-By
- Lay-By T&C's
- Pre-Orders
- Shipping Policy