It is with great disappointment that we announce that we will no longer be offering the TBI Crate or 4 for free shipping options. We have tried to offer a “loot shipment” option to help reduce costs associated with shipping for you all.
While this has been somewhat successful, it is only a minority of our customers that fully understand this process.
It has been a time consuming, frustrating process. A lot of our complaints have come from people who do not understand the process, we get abused, constant complaints of why items haven’t shipped and countless social media posts with complaints.
All of which could be avoided if these shipping options were understood.
We feel as though that we made it super simple to understand, we could be wrong however.
We have tried to break the mold and be different than other Aussie online retailers, but at the end of the day it is going to be easier for us and better for you all if we go back to keeping things simple.
We will begin shipping out current in stock TBI Crate items, with the priority on 3 or more items and then going down from there. All future crate items will be treated the same.
We hope you all can understand this decision.