A pre-order is a product not yet in stock, but which is scheduled for estimated future release.
Pre-ordering ensures the lowest price possible, also most of the products we sell are ordered in limited quantities so by pre-ordering you will ensure yours is reserved (pending any product cancellations or failure to supply ordered quantity to us). At this stage, pre-orders require full payment for the product in advance.
The Website will provide an estimated date of arrival for pre-ordered products. These dates are generally based upon estimates from suppliers and from this date we add the average shipping duration to Australia.
Products we buy direct from the manufacturers or from Hong Kong or Chinese suppliers are sent via air/sea shipping very soon after release. In the case of sea shipping, such products may have much longer shipping duration due to distribution volume requiring sea shipping.
Please be aware that all estimated dates are estimates only. We may update estimated dates of arrival once we are notified that products are completed and we have notification of shipping from our suppliers. However, we are not provided with product updates during the manufacturing stage. After placing your pre-order the only updates we may receive are when the products are in transit from the manufacturers to our suppliers.
We are not responsible for product release delays or for the time it takes for products to arrive to us via our suppliers. In placing a pre-order, you understand this fully and accept we are not responsible for any delays in delivery of the products beyond the listed estimated date of arrival. We are not responsible for suppliers’ failure to supply us in full due to shortage of supply.
In the event you choose to cancel your pre-order, the full cost, including shipping, is non-refundable due to administrative costs and other fees incurred by us. We keep our product costs low by ordering in bulk and we are still obliged to pay suppliers for any pre-ordered products initially ordered. We are not able to cancel or reduce quantities from our suppliers once ordered.
In the unlikely event of a pre-order's production being ceased during manufacture, or in the event of quantity shortfalls, any payments you have made will be refunded in full.
You understand that by placing a pre-order you agree to and understand these Terms.